Delivery Info / Terms

Hello! With every purchase on this site, you are agreeing to the following terms.

 

NOTE: If you want a receipt, simply save/screenshot the confirmation page after you checkout. Emails are currently being troubleshooted. Thank you!

 

Shipping

Time:

Depending on where you live, the time it may take for your exchanged product to reach you may vary. From US print providers, shipping inside the US is usually within a week, and shipping outside US may be up to 2 months or so. There is also a chance for delay due to the COVID-19 pandemic. Thanks for your patience and understanding!

Cost:

For multiple items, the total cost of shipping may be higher due to how print-on-demand works, since each item is printed and shipped separately.

Also, shipping can be higher for non-US countries because certain print providers ship from the US. To amend this, we’ve added an exchange rate so the total cart balance is adjusted when you’re outside of the US. 

 

Cancellation

If you’ve changed your mind about your order, please contact us ASAP at jellolin.shop@gmail.com so we can cancel and refund your order prior to shipment. If your order has already been processed and shipped it can no longer be cancelled.

Once a cancellation has been processed, you will receive a refund which may be within 2 weeks.

 

Refunds & Returns

We DO NOT accept refunds/returns on orders that were sent with all the exact items as ordered or have no damage. We ask that you be sure of your purchase before placing an order. We are unable to do size, color, or item exchanges. Please be sure you order the correct size and item(s).

 

We will gladly accept returns and refunds under certain conditions:

+ The item(s) you have received are damaged/missing. Please email us immediately at jellolin.shop@gmail.com with photos if applicable and your order number, within 25 days. If 25 days have passed since the purchase, most likely we can’t offer you a full refund or exchange.
 
+ If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
 
+ To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.
 

If your request is viable, we will contact the production company and do everything possible to correct the situation and provide the most suitable solution to you. 

 

Please note that a replacement is not offered in these cases:

  • Lost orders with an incorrect delivery address

  • Another size/color

  • Garments with a minor size deviation from the size guide measurements (below 1″)

  • Slight color variations from pictures/mockups due to printing color modes

 

Lost Packages

Please check the status of your parcel via the tracking number. There are times when the tracking is not accurate or up to date. During the COVID-19 pandemic, sometimes the tracking doesn’t update at all, yet the package shows up weeks later.

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure. If the address is correct, you can contact your local post office for more information.

If all else fails, please contact us to try to look into your order as best we can. Unfortunately, we have no control over delivery once a parcel has been handed over to post. We are not responsible for any stolen packages.

 

On smell

Please note that a faint odor is a natural occurrence in direct-to-garment printing. Typically, the odor will disappear after the first wash.

 

Additional questions?

Contact us at jellolin.shop@gmail.com for questions related to refunds and returns.

 

Note: These terms are subject to change.

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